General

• My time sheets are not displayed in the calendar view?

  At the top of the dialog on the right side you can click on the clock symbol or user selection symbol for showing the time sheets. You can click on the symbol for birthdays to show/hide birthdays.

• Calendar view have different time of days than called time sheet edit page.

  Please ensure that your browser/client has the same time zone as your account has (refer my account).

• Calendar view changes time period on reload?

  This happens if you have set different time zones: Please note, that your time zone under ‘my account’ or config.xml in ProjectForge and the time zone of your client system should match.

• Wrong dates for timepending attributes for timezones less than UTC+0

  If you have set a timezone which is less than UTC+0 (e. g. UTC-4), and you create a new entry in a timepending panel, than after saving the date is two days earlier than you set it. For example: you select the 03.02.2016, than in the database the 02.02.2016 will be saved and in the UI the 01.02.2016 will be shown.

• Requirement for the vacationfeature

  That an employee is able to use the vacationfeature, he must be assigned to a user and his vacationdays must be set in employee-edit-page.

• Problems with the orderbook for users in the Pf_ProjectManager group

  Under certain circumstances, a user of the PF_ProjectManager group can not see the order book, although this should always be the case by a user in the PF_ProjectManager group.

  Workaround:

  • Add users to the PF_ProjectAssistant group and remove them from the PF_ProjectManager group and save it.
  • Then select the empty value from the jobbook drop-down menu and save it.
  • Now add the user to the group PF_ProjectManager and remove them from the PF_ProjectAssistant group and save it.
• XML-backup and restore and data-base migration BUG

  With the import and export of the database as XML are some bugs, but we will continue to work on the problem.

• How can I remove favorite entries?

  Under “My settings” you will find all favorite entries for editing and deleting.

• How can I create a structure element in the drop down box of a structure element field?

  It’s not possible. Here you can only add existing structure elements as favorites for often usage. You can create new structure elements in the structure tree menu. Click e. g. on the parent structure element and choose “create structure sub element” or click “add structure element” and select the parent structure element in the edit dialogue.

• Navigation or browsing the structure tree doesn't work smoothly.

  Please remove all the cookies for the ProjectForge page and re-login. If this occurs most times the stay-logged-in method is used for every request. This occurs mostly for developers who are working with different installations of ProjectForge on one server.

Technical

• Which browsers are supported?

  ProjectForge is developed and tested with Apple Safari, Firefox and Chrome. These browsers should work fine in their current version. The Microsoft Internet Explorer doesn’t work with all versions of ProjectForge because it’s very time-consuming to develop a version that work well with the IE. The IE is so much different to all other browsers… The use of Firefox or Google Chrome is recommended.

• Is there any support for other data bases?

  Data bases such as MySQL, Oracle, MS-SQL-Server etc. should work with minor extensions of the class DatabaseSupport.java. Some body should test this.

• Error messages in the log files of ProjectForge on start-up?

  You can ignore the messages “Unable to proxy method…” in the log files on start-up, they’re correct.

Financial administration with ProjectForge

• Cost-unit accounting - Some working hours are only summarized partly (e. g. half)?

  If you book your time sheets on costs for which the working hours are configured to calculate only partly then the sum will be less than expected. Please ask your accounting staff.

• Datev import - An internal error occurs while importing plenty of accounting entries.

  Please try to import 100 or 500 data sets first (select 100/500). If successful, continue with the next 100/500.

Technical administration of ProjectForge

• Start-up of ProjectForge fails due to Lucene errors.partly (e. g. half)?

  Probably ProjectForge and therefore the indexer wasn’t terminated correctly. Please feel free to remove the directories and/or files of Lucene and rebuild index via the administrator’s web page. The files are located in the ProjectForge’s application dir in the hibernate-search dir.

• Projects, customers and some other functionalities aren't visible?

  If you really need cost-unit accounting please activate this functionality via configuration web page (it’s a config parameter. Please, don’t forget to re-login, if the menu isn’t up-to-date.) Projects and customers are only needed for cost-unit accounting. If you don’t need it, please refer the structure tree for configuring your projects: Customer -> Project -> Release -> …

• Image pdf-logo.png not found while generating pdf files.

  Please add your logo at the given path as pdf-logo.png. Please refer the AdminstrationGuide.

• Hypersonic - Could not insert entries to the data base.

  If the user can’t add new entries (contracts, Gantt charts, MEB entries etc.) to the data-base Hypersonic, please have a look in your ProjectForgeDB.script file. All create-table-statements should have the following entry for the primary key (pk): CREATE MEMORY TABLE T_...(PK INTEGER GENERATED BY DEFAULT AS IDENTITY(START WITH 1) NOT NULL PRIMARY KEY, ... If the script doesn’t contain GENERATED BY DEFAULT ..., please stop your ProjectForge system and edit the script file and restart ProjectForge.

• Reset passwords

  As an administration user you can reset the user’s passwords. If you’ve lost the administrator’s password you can reset the password by updating the database entry like update t_pf_user SET password='SHA{2F1E969683DE272AC96D5AA6033E93A8CB2F283F}', password_salt=null where username='admin';

  This encrypted passwords represents ‘manage’. See the log file for encrypted passwords after login failures, if you want to set another password via sql. For HypersonicSQL shutdown the server and edit the ProjectForgeDB.script file like this: INSERT INTO T_PF_USER VALUES(1, ..., 'SHA{2F1E969683DE272AC96D5AA6033E93A8CB2F283F}',...,null,...,'admin').