Frequently Asked Questions
Pricing, hosting, data, support, languages, data import and administration.
ProjectForge
How much does it cost?
Nothing. ProjectForge is open source (GPLv3) – with all features, for any number of users and without a subscription. There’s no “enterprise edition” holding back features: we use exactly the same software to run our own company.
You only pay if you want our professional services such as hosting, support or help with the introduction.
Can you host ProjectForge for us?
Yes, on request. We run your instance, keep it up to date and take care of backups, so you can concentrate on your projects. See professional services for what we offer and how to get in touch. GitHub issues are public, so please don’t post anything confidential there. For confidential requests, use the contact details in our imprint.
Where is my data stored?
Wherever you want: ProjectForge runs on your own server, in your own data center or behind your own firewall, and keeps everything on your own server: database, file store and search index. So you decide who has access to customer data, salaries and invoices – which makes GDPR compliance a matter of your own policies.
Do you provide support?
Community support: post your questions, bug reports and wishes as GitHub issues. We read them – after all, we’re using ProjectForge every day ourselves.
Professional support: do you need fast response times, help with installation, updates or interfaces? Ask us for professional services tailored to your company.
How do I report bugs or request features?
Please open an issue in the GitHub issue tracker. You need a (free) GitHub account to create issues.
Which languages are supported?
The interface is available in English and German; every user chooses their own language. Mails are sent in the language of the recipient.
We're using spreadsheets and other tools today. How do we get our data in?
ProjectForge imports a lot of data you already have: DATEV accounting records and chart of accounts (the Excel file from your tax advisor), incoming invoices from a DATEV CSV export, bank account statements, salaries from Excel, and external calendars. For everything else – customers, projects, orders or timesheets from your current tools – we’re happy to help as part of our professional services.
General
My time sheets are not displayed in the calendar view?
At the top of the dialog on the right side you can click on the clock symbol or user selection symbol for showing the time sheets. You can click on the symbol for birthdays to show/hide birthdays.
The calendar shows different times than the timesheet edit page?
Make sure that your browser or device uses the same time zone as your ProjectForge account (see My account).
Calendar view changes time period on reload?
This happens if the time zones don’t match. Your personal time zone (under My account) should be the same as the time zone of your computer or phone. The default time zone for new users is set by the administrator under Administration → Configuration.
What is needed to use the leave management?
The user must be assigned to an employee, and the employee’s annual leave entitlement must be set on the employee’s edit page.
How can I remove favorite entries?
Under “My settings” you will find all favorite entries for editing and deleting.
Can I create a new structure element right in the structure element selection field?
No. The selection field only lets you pick existing structure elements – and mark frequently used ones as favorites. New structure elements are created in the Structure tree: open the parent element and add a new child element, or create a new structure element and choose its parent in the edit dialog.
Technical
Which browsers are supported?
All current browsers: Chrome, Edge, Firefox and Safari – on desktop, tablet and phone. Nothing needs to be installed on the client.
Which databases are supported?
PostgreSQL is the database for production use. An embedded database (HSQLDB) is included for evaluation and testing. Other databases are not supported.
Financial administration with ProjectForge
Cost-unit accounting - Some working hours are only summarized partly (e. g. half)?
If you book your time sheets on costs for which the working hours are configured to calculate only partly then the sum will be less than expected. Please ask your accounting staff.
Technical administration of ProjectForge
Start-up of ProjectForge fails due to Lucene errors?
Probably ProjectForge (and with it the search indexer) wasn’t shut down properly. Stop ProjectForge, delete the hibernateSearch directory in the ProjectForge home directory and start ProjectForge again. Then rebuild the search index: as an administrator, choose Re-build whole search index in the gear menu of a list.
Projects, customers and some other features aren't visible?
Projects, customers and cost units are only needed for cost-unit accounting, which is switched off by default. If you need it, enable Cost-unit accounting configured? under Administration → Configuration and log in again, so that the menu is updated. If you don’t need cost-unit accounting, use the structure tree to organize your work instead, e.g. customer → project → release → work package.
How do I get my logo into the PDF outputs?
Put your logo file into resources/images of the ProjectForge home directory and configure it in projectforge.properties (projectforge.export.logoFile). See Logo and title in pdf outputs in the administration guide.